Premium Maintenance Contracts [PMC] | Frequently Asked Questions [FAQs]
Premium Maintenance Contract [PMC/ AMC]
We at SYGNOVATE IT SOLUTION PVT. LTD. realize that it is not easy and affordable for all business's / Society to staff a reliable and effective information technology department. Maintenance Contracts is most suitable to any small / medium - sized business / Society that does not require a full time technical support staff. With a Maintenance Agreement, you can afford the same support and technology expertise as a large corporation. Our technical support department provides prompt support by telephone, remote and onsite support from a single source, where and when you need it.
To that end, our Premium Maintenance Contract (PMC) ensures that your network is always up to date. The contract also includes regular site visits to carry out preventive maintenance procedures, to ensure downtime is kept to a minimum. You will also receive unlimited advice and support to ensure you are getting the most from your current I.T. infrastructure both present and in the future. Our premium Maintenance package ensures that you get the highest level of support and service, when you need it the most.
We offer 3 types of PMC which are:-
Under this category we provide diagnosis and maintenance of system whenever we receive a call from the client regarding any problem in security solutions
Under this category we provide diagnosis and maintenance of system whenever we receive a call from the client regarding any problem in security solutions plus quarterlyvisit to the sight for checking and maintenance
Under this category we provide diagnosis and maintenance of system whenever we receive a call from the client regarding any problem in security solutions plus Monthlyvisit to the sight for checking and maintenance
Extra features with all the three types of PMC :-
• Tips on handling the system
• Free consultation
• 100% customer satisfaction
• Certified Engineers
• On-Site Repair & Maintenance
• Support for wide variety of Hardware and Software
• Guaranteed response time
• Preventative maintenance program
• Service-call-tracking system
• Online Support
• Technical Support
• Discount and renewal
We are also open for customize maintenance contract as per customer requirement.